Remote Implementation Manager

Virginia Beach

Salary:0.000000 - 0.000000

October 9th, 2026

About Canvas Medical

Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using it’s unified architecture and developer tools — enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct-to-consumer virtual care to at-risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.Com

About the Role

As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform. You will lead clients through discovery, configuration, solution design, integration set up, and training. You will act as the customer-facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go-live.

Key components of this role include technical fluency and clear communication. You should be comfortable discussing topics such as system design, APIs, data models, and SDK-driven extensions. You should also be equally comfortable translating those concepts into plain language for non-technical stakeholders. You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem.

This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast-paced, customer-facing environments.

What You’ll DoLead Implementations End-to-End

• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.

• Run discovery to understand clinical, operational, data migration, and integration needs;
  translate findings intoan implementation plan.

• Manage risks, dependencies, and change control;
  keep projects moving with crisp updates and clear decision-making.

Workflow & Configuration Delivery (Core Product)

• Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.

• Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.

• Guide customers through adoption milestones and ensure usability for end users.

Plugin & Extensibility Delivery (SDK / API)

• Confidently navigate API/SDK concepts to unblock workflows, examples:

  • Walk a developer through generating API keys

  • Speak to specific API resources and basic error troubleshooting

  • Translate workflows into SDK-backed solutions

• Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.G. Claude code)

• Translate customer workflows into plugin requirements and high-level designs

Post-Go-Live Success & Continuous Improvement

• Lead stabilization and transition to ongoing support/customer success team.

• Identify repeatable patterns, plugin gaps, and process improvements;
  share insights with internal teams.

• Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

What We’re Looking For

• Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.

• Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.

• Ability to reconstructing solutions from fundamental elements to drive radical innovation

• Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution

• Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.

• Experience collaborating with engineering/product on complex issues.

• Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.

• Experience with go-live planning and on-site/virtual launch support.

Nice to Haves

• Experience training clinical staff and building enablement materials.

• Familiarity with data migration concepts

Location

Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed.

Apply now

Remote Member Of Technical Staff, Platform Engineering

Virginia Beach

Salary:0.000000 - 0.000000

October 9th, 2026

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.

More than 1,800 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.

We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.

About The Role

We're looking for a Senior Platform Engineer to join our team at GC AI. Our platform carries 1,700+ enterprise customers — including public companies and unicorns — and we’re growing fast. We need someone to make sure it can carry 10x more. This isn’t a feature-churn role. You’ll help own the foundational systems that let our product team ship with confidence: the infrastructure, the pipelines, the observability, and the operational foundation that everything else runs on. When you get it right, engineers move faster, customers trust us more, and the business grows.

You’ll have a real seat at the table — shaping engineering direction, setting the standard for how we build and operate infrastructure, and working closely with DevOps and backend engineering to raise the bar across the board.

Why This Role Matters

GC AI is at an inflection point. The platform that got us here was built for speed — now it needs to be built for scale. As we grow into larger, more demanding enterprise customers, infrastructure correctness and reliability aren't just engineering concerns;
they're the foundation of customer trust. This role exists to close the gap between where the platform is and where it needs to be.

What You'll Do

• Own the infrastructure that enterprise legal teams trust every day — networking, compute, storage, and deployment pipelines on Google Cloud Platform.

• Build CI/CD pipelines that make deploying fast, safe, and boring (in the best way).

• Define and enforce IaC standards using Terraform, Pulumi, or similar — turning manual processes into repeatable, auditable systems.

• Bring clarity to a complex system: unify logging and observability so engineers can understand, debug, and operate the platform with confidence.

• Keep things clean — environment isolation, network boundaries, operational hygiene — so we scale without accumulating hidden risk.

• Make engineers faster by reducing toil, improving tooling, and building internal platform capabilities that compound over time.

• Help define how we build — contribute to engineering culture and technical direction in a company where those decisions still matter.

Impact You'll Have

• You'll own our Google Cloud Platform foundation — IAM, service accounts, project isolation, networking — and make it something we're proud of.

• You'll turn manual, error-prone processes into repeatable infrastructure as code using Terraform, Pulumi, or similar.

• You think in systems and catch problems before they become incidents — and you build the tooling that makes that possible for everyone.

• You'll bring clarity to our observability story — unified logging, meaningful alerts, pipelines that actually tell you what's happening.

• You'll raise the backend engineering bar, bringing TypeScript experience and strong technical judgment to a team that's ready to level up.

Nice To Have

• Experience acting as a technical lead on a team or vertical;
  strong communication skills.

• Experience with platform engineering, internal developer platforms (IDPs), or developer tooling.

• Prior work in regulated or enterprise-focused environments.

• Familiarity with SRE practices, incident response, or on-call workflows.

GC AI is distributed, and engineering is our most distributed team. We hire engineers across the US and Canada. Wherever you're based, expect up to 10% travel for coworking sessions and team off-sites across our hub cities.
Because we work across time zones, we prioritize engineers who communicate clearly in writing and operate well asynchronously. Strong written communication is a core part of how we build.

A Note On Pace

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

How We Work Together

GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).

Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

Equal Opportunity Employment

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.Ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.Ai or @getgc.Ai email address.

GC AI will never:

• Refer you to external websites to apply

• Conduct interviews over email, chat platforms, or messaging apps

• Ask you to provide payment or purchase equipment

• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses:

• info.gcai.careers.com@gmail.com

• info.gc.aicareers.online.com@gmail.com

• Any email address ending in @gmail.Com, @yahoo.Com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

Apply now